![]() If that does not work then contact Laminar directly at When you do, you should also provide details of the date of purchase, email address used at the time of purchase, any receipt numbers issued, method of payment ie what credit card you used, and full details of the product key supplied at the time of purchase which relates to the version of X-Plane purchased. Some flight simmers make the slightest error in their email address and then want the email address corrected to what it should be. In the first instance try this link found at Make sure when providing your email address in the "black box" you use the exact email address used at the time of purchase. Laminar does not divulge private information in this open forum. ![]() Do you still need a Internet connection with th. All you will receive from other flight simmers is to make a private contact with Laminar. I have a Digital Copy of X plane 11 on my laptop computer and a DVD copy on my desktop, When asked for the product key on the digital version I have on my Laptop can I use Disk 1 to Activate the Digital copy. You would only have to buy another copy if you were to use the Mac & Windows computers at the same time and network them together. What has been happening is that since I bought XP-11, every time I shut down and re-start my PC, XP-11 would ask me for product key. I already sent an email to regarding this. You will not get a response in this forum in providing your key. Yes, you can use the same set of DVDs or digital download product key to install X-Plane on all of your home computers. This morning, while starting XP-11, I was given a note saying that my Product Key has been deactivated. Their problem mostly relates to losing the product key because they did not file the info away to a safe place so they could recover it in the future. There are many flight simmers like you who lose their product key and ask for a method of recovery. I am not from Laminar Research just a flight simmer from down under.
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